Returns & Exchanges

At liGo, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging. Our goal is to ensure a seamless experience whether you are looking for a full refund or a product exchange.

1

Initiate Your Return

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your items in their original product packaging including all manuals and accessories, and clearly write your RMA number on the outside of the shipping box.

3

Ship the Item

Send your package back to our distribution center using a tracked shipping service to ensure your return arrives safely and can be processed without delay.

4

Receive Refund or Exchange

Once our quality control team inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing